Vacant job

Do you thrive in a social and service-oriented environment? Are you an initiative-taking person who drives and engages in your work? Länstrafiken is now looking for customer-oriented employees for its service desk in central Luleå!

About the position

This is a full-time consulting assignment lasting for 7 months, from February to August. You will be employed by Bravura and work as a consultant at Länstrafiken Norrbotten. There are opportunities for extension of the assignment.

This assignment extends over the summer, which means limited opportunities for vacation.

About the company

Public transport is an exciting industry in constant change! At our workplace, there is a wide range of different professions working together for excellent public transport in our region. Länstrafiken's mission is to operate and develop public transport within Norrbotten County. The operations include public transport by bus as well as service trips, which include transport services and medical trips. The transport is carried out together with contracted companies that conduct the journeys. We who work at Länstrafiken Norrbotten are those who plan and administer public transport.

Our vision is “Länstrafiken in Norrbotten drives sustainable public transport that provides high accessibility, is easy to use, and has high quality.” This means that with the best possible transport offerings, we aim to provide our travelers with an accessible, simple, and safe journey in their daily lives, where public transport is conducted with care for our travelers and our environment.

Job responsibilities

As a service desk employee, you are a key player in ensuring high customer satisfaction and delivering first-class service. Together with your colleague, you are responsible for providing support and guidance to customers who need to replace their old bus cards with new ones, while also informing them about Länstrafiken's digital solutions, such as their app environment.

By offering relevant and clear information, you help customers simplify and digitize their travel within public transport. In addition, you answer questions related to departures, buses, and other travel inquiries to ensure a smooth and positive experience for the travelers.

The workplace is at a front desk at the bus station in Luleå, where you have primary responsibility for a service-oriented environment with direct contact with customers. The role may involve some day trips to other locations in Norrbotten. The employment begins with an introduction and training in Överkalix. 

Your tasks:

• Primary responsibility for the front desk

• Provide service and be the face of the company

• Answer questions related to public transport and guide in the app environment

Education, experience, and personal qualities

• Service experience from e.g., customer contact, café, hotel, or similar 

• Good data and system skills

• Fluent in Swedish, good knowledge of English

• Experience in customer service is an advantage

To thrive and succeed in this role, it is important that you are an outgoing and social person with a natural ability to create contact and build relationships. You enjoy meeting people and see every interaction as an opportunity to make a positive impression. Your strong service mindset means that you always strive to help in the best way possible, and you are not afraid to take initiative or start dialogues. You are open to feedback and see it as a valuable opportunity to develop and improve in your role. Additionally, you are driven to achieve goals and deliver high quality, which means you approach tasks with commitment and enthusiasm.

Other information

Start: February 2, 2026 Location: Luleå Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

#Nextgen